Purpose
We aim to provide a fair, transparent way for anyone to raise a concern about our services, staff, volunteers, or programmes.

How to Make a Complaint
Complaints can be made verbally or in writing to info@upliftventures.org. We encourage people to raise issues early so they can be resolved quickly.

Process
Stage 1: Informal Resolution
A Project Lead tries to resolve the issue within 10 working days.

Stage 2: Formal Complaint
If unresolved, a Director reviews the case and responds within 20 working days.

Stage 3: Escalation
If still not resolved, the complaint is referred to the Board, who issue a final response.

Confidentiality
All complaints are handled confidentially and sensitively. Information is only shared when necessary.

Learning and Improvement
We record complaints to identify patterns and improve our services.

Email - hello@upliftventures.co.uk